Template Guide
Warranty Claim Form
What to include when documenting a roofing warranty claim
A professional warranty process builds customer confidence and protects your reputation. How you handle a claim often determines whether a customer refers you or leaves a negative review. Here's what to include in your warranty claim form.
1Customer & Project Information
- Customer name and contact information
- Property address
- Original installation date
- Contractor who performed original work
- Original contract or invoice number
2Claim Details
- Date issue was first noticed
- Location of issue on roof
- Nature of the problem (leak, shingle failure, flashing issue)
- Weather events since installation (storms, hail)
- Photos of the issue submitted by customer
3Inspection & Assessment
- Date of contractor inspection
- Inspector name
- Cause of failure: workmanship vs. material vs. storm damage
- Determination: covered under warranty or not
- Explanation of determination to customer
4Work Completed to Resolve
- Description of repair performed
- Materials used
- Date repair was completed
- Crew who performed repair
5Resolution & Sign-Off
- Customer signature acknowledging resolution
- Contractor signature
- Date of sign-off
- Any follow-up inspection scheduled
- Warranty period remaining after repair
6Manufacturer Claim (If Applicable)
- Manufacturer claim number
- Date claim was filed with manufacturer
- Manufacturer determination
- Any manufacturer contribution to repair cost
💡 Pro Tip
Send a follow-up call or email 30 days after a warranty repair to confirm the customer is satisfied. This simple step turns a negative experience into a referral opportunity.
Questions? We're here to help.
Contact Mikro Rentals — we specialize in equipment that makes your projects more professional.